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Thank you for choosing Ridge Living Australia, where we promote outdoor living and an active lifestyle. By browsing and using this website, you agree to comply with our terms and conditions of use, as outlined in this agreement, in conjunction with our privacy policy. Our Terms and Conditions govern our relationship with you in relation to this website.
If for any reason you disagree with any aspect of these Terms and Conditions, we request that you do not use our website.
If at any time you do not understand any portion of the Terms and Conditions in this agreement, please contact us prior to using our website. Please note that you cannot access or use any of our services unless you agree to abide by all the Terms and Conditions stated in this agreement.
Ridge Living Australia is dedicated to offering a positive experience to all its customers and maintaining transparency in all our practices.
We are located at 5/26 Industrial Drive Coffs Harbour, New South Wales, Australia. You can contact our customer service team via phone at 0457 125 661, or through email support@ridgeliving.com.au. Additionally, you can browse our website at www.ridgeliving.com.au for further information.
Our Australian Business Number (ABN) is 56 807 104 299.
Please note that this legal information is provided to ensure that you have access to accurate information about Ridge Living Australia and enables you to reach us easier.
The content on the pages of this website is designed to provide general information and is subject to change without notice. We aim to keep the information up-to-date and accurate, but we make no representations or warranties of any kind regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials provided on this website for any particular purpose.
You acknowledge that the information and materials presented may contain errors or inaccuracies, and we disclaim liability for such inaccuracies or errors to the fullest extent permitted by law. We encourage you to double-check any information or materials you obtain from our website with other sources to ensure their accuracy.
In summary, Ridge Living Australia provides general informational content intended to be helpful to a broad audience, but we do not provide warranties or guarantees about any particular aspect of the information we provide.
These Terms and Conditions govern your use of Ridge Living Australia’s retail services. We reserve the right to update, modify, or change these Terms and Conditions at any time without notice or liability. It is your responsibility to review these Terms and Conditions periodically to ensure that you understand the terms and conditions governing your use of our website.
By using our website, you agree to be bound by these Terms and Conditions and all applicable laws and regulations. If you do not agree with any of the terms, please do not use our website.
The term ‘you’, ‘your’ or ‘customer’ refers to the user or viewer of our website. The term ‘Ridge Living Australia,’ ‘Ridge Living AU,’ ‘us,’ ‘we’ or ‘our’ refers to us, the company providing the services offered on this website. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meets your specific requirements.
In summary, by using Ridge Living Australia’s retail services, you agree to abide by these Terms and Conditions and accept any risks associated with your use of our website.
To order on our website, you must confirm that you are 18 years of age or older and agree to our Terms and Conditions. Once you place an order, Ridge Living Australia will send you an email confirmation. Please note that this confirmation does not constitute acceptance of your order, as no contract for the purchase of the goods will be formed until we receive payment from you.
Ridge Living Australia reserves the right to cancel or decline any order without providing further details. It is important to note that our cancellation policy is designed to protect us from fraudulent activity and to ensure that we can continue to offer our products and services to all customers in a fair and reasonable manner.
We take our commitment to providing high-quality products and services seriously and will work diligently to ensure your order is processed smoothly. If you have any questions or concerns about your order or any part of our service, please do not hesitate to contact us.
Thank you for taking notice of the age restrictions and conditions for placing orders on our website.
At Ridge Living Australia, we are dedicated to ensuring the safety and privacy of our customers. If you are a minor, we advise you to have your parents or legal representatives assist you in navigating or registering on our website.
Only individuals who are at least 18 years old are allowed to place orders. However, if you are between 14 and 18 years old, you can request information about our products. We encourage all minors to seek guidance from their parents or legal representatives before providing any personal information on our website.
To place an order, please fill out the necessary personal details that are requested on our website and click on the payment option button(s) to confirm your purchase. Upon completion, we will send a confirmation email that includes all relevant details of your order.
Should there be any issues with the item(s) you ordered, we will contact you as soon as possible to advise you of the situation and offer alternative products or provide a refund for the amount paid when placing the order. It is our priority to ensure customer satisfaction and we strive to resolve issues promptly and efficiently.
We would like to remind you that product availability on our website changes constantly, and adding an item to your shopping basket does not guarantee its reservation. Other customers may have already purchased the same item before you complete the payment process. Therefore, a product is only effectively reserved for you after completing the payment process.
We will make every effort to provide you with the products listed in your order confirmation. However, there may be times when it becomes impossible to supply such products due to stock issues or other reasons beyond our control. In these cases, we will contact you promptly to inform you of the situation and suggest alternative products that you may wish to purchase or provide a full refund for the amount paid when placing the order. Thank you for your understanding and continued support of our brand.
We guarantee that we will supply the exact products that you have indicated on your order confirmation, in full accordance with the terms and conditions outlined on our website. Our team works tirelessly to ensure that our products are of the highest quality and that they meet, and even exceed, your expectations.
If you have any concerns or issues, please do not hesitate to contact us, and we will do our best to address them promptly and satisfactorily.
It is our goal to provide our customers with accurate and detailed product descriptions to assist them in making informed decisions when purchasing our products. Please note that the information provided on our website is as precise as possible, but should an error or omission occur, Ridge Living Australia cannot be held responsible.
We invite all customers to inform us of any errors they may find in our product descriptions so that we can correct them immediately. Ultimately, the choice and purchase of a product is the sole responsibility of the customer, and we recommend that you carefully read each product description to understand its specific details and properties. Thank you for your understanding, and please do not hesitate to contact us if you have any questions or concerns.
Thank you for your interest in purchasing our products. We would like to inform you that all product prices are clearly shown on our website, and any changes are made publicly and immediately. Please note that prices may be subject to frequent changes, and therefore, the valid price for each order is based on the current price at the moment the order is placed.
We strive to provide our customers with the best possible prices, and we regularly update our prices to keep up with market trends and demands. We are committed to providing you with exceptional products and services at competitive prices.
We are pleased to offer a wide range of items, and we make every effort to keep them in stock at all times. However, there may be instances where certain items are out of stock and need to be back-ordered on demand.
When selecting an item, the availability of that item will be shown, so you can make an informed decision before placing your order. In cases where an item has become obsolete or has been discontinued, we will contact you directly to inform you of the situation.
If we can offer a similar item, we will provide you with a proposal, which you can accept or decline. If you decline the proposal, you may cancel the item/order for a refund of the product price paid. It is our goal to provide you with the best possible service by keeping you informed and offering suitable alternatives. Thank you for choosing Ridge Living Australia, and we look forward to serving you.
We offer several secure and convenient payment methods for your convenience. Our main payment methods include PayPal®, Apple Pay, Google Pay, Zip Pay, and Stripe for any payments made by credit card. Once you have added all items to your basket and have selected the courier, all available payment methods will be shown to you. We understand that choosing a payment method is an essential part of the purchasing process, and we strive to provide you with a variety of options that are safe, secure, and easy to use.
We take the protection of our customers’ personal data very seriously, and we use secure and reliable payment methods to ensure your safety and privacy online. When making online payments by credit card, we use Stripe’s Transport Layer Security (TLS), which encrypts your banking information when on the network, providing an additional layer of protection.
In order to offer you PayPal®, Apple Pay, Google Pay, Zip Pay and Stripe’s payment methods, we might pass along your personal data in the form of contact and order details to these payment providers. This is done to assess whether you qualify for their payment methods and tailor them specifically for you.
We would like to remind you that any personal data that we transfer to PayPal®, Apple Pay, Google Pay, Zip Pay and Stripe are processed in accordance with their own privacy notices on their respective websites. We strongly recommend that you review their terms and conditions so that you can assess whether these payment services align with your personal preferences and values.
We would also like to remind you that the payment services have the ability to connect you to other websites. These websites operate independently from us, and they may have their own privacy notices or policies. It is essential that you review these policies carefully and understand what data you may be sharing with them. If any linked website is not owned or controlled by us, we are not responsible for its content, any use of the website, or the privacy practices of the operator of the website.
We would like to inform you that you have the right to receive a paper invoice free of charge, but if you do not state otherwise in your order, we will assume that you consent to receive it electronically by email. Please note that you may revoke this consent at any time by contacting our Customer Service team through the contact section of our website.
We strive to make our services convenient, efficient, and eco-friendly, which is why we encourage our customers to receive their invoices electronically whenever possible. By doing so, we not only save valuable resources but also make it easier for you to manage your records and reduce paper clutter.
Thank you for taking note of these important reminders. We hope that our commitment to transparency and privacy will provide you with peace of mind as you make your online purchases.
Once you have finished adding items to your cart, you can choose from various delivery options to have your order shipped directly to the address specified during checkout. In the event of a failed delivery due to any reason such as an incomplete or incorrect address, parcel refusal or wrong delivery details, the package will be returned to Ridge Living Australia’s warehouse. After verifying the contents of the returned package, we will issue a refund on the paid product price through the same payment method used during checkout, excluding any paid shipping fees. Please note that any missing or damaged items may not be eligible for a refund.
Ridge Living Australia takes pride in being an official dealer of each brand we sell, and all our products come with a 2-year manufacturer’s warranty. If you encounter any manufacturing defects during this period, you can benefit from our guarantee service. We will collect the affected item(s) at our cost and dispatch them to the manufacturer for further processing. If the manufacturer confirms a defect, all costs related to the shipment of the repaired or replaced item, as well as the return shipment, will be covered by us. However, we reserve the right to decline an exchange if the returned item does not meet the terms specified in our returns policy.
Once we receive confirmation from the manufacturer regarding your case, we will take immediate action according to their instructions. We will keep you informed throughout the process, specifically if your claim has been accepted, and if so, whether the item will be repaired or replaced. Our goal is to make sure you have an excellent experience shopping with Ridge Living Australia, and that includes providing excellent customer service and after-sales care.
We strive to make sure you are satisfied with your purchase from Ridge Living Australia. Hence, we offer a 30-day return policy, during which you can return any item(s) within good reason. The return period starts on the day you receive your goods through delivery. If you wish to return an item, it must be in perfect condition, unused, and complete with all labels and original packaging – with the exclusion of Helmets, Boots and Clothing – strictly no refunds or exchanges so check your sizing before ordering online.
For more details on our returns process, please visit our Returns, Refunds & Exchanges page on our website, where you will find additional information and instructions on how to initiate a return.
Please note that we reserve the right to refuse any damaged or incomplete returns or items that do not meet our criteria. If you have any questions or concerns about our returns policy or need further assistance, don’t hesitate to contact our customer service team who will be happy to assist you.
At Ridge Living Australia, we value your feedback and encourage you to share your thoughts by leaving reviews, comments, and product questions on our website. We carefully monitor this content to ensure it reflects the high-quality standards of our brand. However, we reserve the right to remove or edit any content that violates our guidelines or policies.
By submitting information as a review, product question, or customer comment, you acknowledge that the content is not copyright protected, and you grant us permission to use, modify, and display it on our website. Your submission must also comply with our terms of use, which prohibit any offensive, defamatory, or discriminatory language, false or misleading information, or spam. We reserve the right to remove or reject any inappropriate content without prior notice.
Thank you for sharing your feedback with us, as it helps us improve our products and services.
We strive to provide our customers with the best possible experience. However, there may be events outside of our control that could affect our ability to fulfill our commitments to you. We will not be liable or responsible for any delay or failure to perform if such event is beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorist attacks, riots, strikes, fires, floods, inclement weather, or government action.
In the event of such an occurrence, we will contact you as soon as reasonably possible to inform you, and our obligations to you will be suspended for the duration of the event. If the event affects delivery of products to you, we will work with you to arrange a new delivery date once the event is over.
If you have any complaints or comments, please let us know via our contact page, and we will do our best to resolve the issue using our complaints handling procedure. Your satisfaction is our top priority, and we appreciate your feedback in helping us maintain the high standards of our business.
At Ridge Living Australia, we are committed to protecting your privacy and complying with data protection laws. We will only process your personal data for the purposes of providing the services you have requested or delivering products purchased from our website. By registering on our website, you authorize us to send you commercial information, including via electronic means.
If at any point you wish to unsubscribe from our newsletter or revoke your consent to receive promotional emails, you can do so at any time by navigating to the My Account section of our website or clicking the unsubscribe link that is available in all promotional emails sent by Ridge Living Australia.
We take data protection seriously at Ridge Living Australia, and we require all users to provide valid personal data when signing up for our services. This is required to ensure that we can provide the services you have requested and accurately identify you as a registered user.
It is essential that the personal data provided is accurate and complete, as this information is necessary to send you information, process your orders, and prepare invoices. Any absence or inaccuracies in the data provided may result in the failure to deliver information or orders. If an order cannot be delivered due to inaccurate or incomplete information, it will be automatically cancelled.
We make every effort to comply with our legal duty of secrecy in handling your personal data and treat them with confidentiality. We do not use your personal data for purposes other than the purpose of the service provided through our website. This includes providing you with information on product offers for direct sale through the Internet.
We will not share your personal data with third parties unless it is necessary for the execution of your contract or where required by law. Where we must share your data with third parties, we ensure that they are bound by the same data protection standards that we follow.
By accepting our Privacy Policy, you expressly consent to the international transfer and communication of your personal data to other companies of the Ridge Living Australia group or affiliated companies for the purposes stated in the previous paragraphs.
You also expressly agree to the transfer and/or international transfer of your data to companies with whom we must share them to successfully fulfil your orders or send you relevant information. Such companies may include transport companies, parcel companies, messaging, payment, logistics, professional hosting services and data management, online chat providers, web analytics services, etc.
You should be aware that your personal data may need to be shared or transferred to these companies for your order to be processed or for the successful delivery of information. We will only share your personal data with companies that are bound by the same data protection standards as Ridge Living Australia and as required by law or necessary for the execution of an agreement.
You have the right to revoke your consent to the processing of your personal data at any time. To do so, you need to send a signed document with the reference ‘REVOCATION OF CONSENT’ to Ridge Living Australia.
In addition, you have the right to access the personal data we hold about you, to rectify it, to delete it, to object to its processing, to request its limitation, or to request the portability of your data. To exercise these rights, please write to us by enclosing a photocopy of any valid official document that proves your identity.
You may send your request to: Ridge Living Australia 5/26 Industrial Drive Coffs Harbour, NSW 2450 Australia
Alternatively, please email your request to support@ridgeliving.com.au
Upon receipt of your request, we will respond as soon as possible in accordance with applicable data protection laws. For more information regarding your rights related to personal data processing, please refer to our Privacy Policy. If you have any questions or concerns regarding the processing of your personal data or the exercise of your rights, please contact our Customer Service team.
I understand that Ridge Living Australia holds full ownership or license to the material present on their website, including design, graphics, layout, and appearance. Any reproduction, whether partial or total, is strictly prohibited without prior and expressed authorization from Ridge Living Australia. Additionally, the trademarks belonging to third-party entities remain their property. Unauthorized use of this website can result in a criminal offense and lead to claims for damages. It is the sole responsibility of the user who accesses the contents of this website to use them appropriately and avoid any undesired consequences.
I understand that Ridge Living Australia is happy to be linked to from external websites, provided that it is done in a legal and fair manner that doesn’t harm their reputation or imply any association or endorsement. Ridge Living Australia reserves the right to withdraw linking permission at any time and requests that if they instruct you to remove a link to their website, you must do so promptly.
Furthermore, Ridge Living Australia states that any links to third-party websites and resources provided on their website are for convenience and information purposes only. These links do not signify their endorsement of the linked websites, and they are not responsible for the content present on these external websites. Any disputes arising from information exchanges between users through Ridge Living Australia’s website are not the responsibility of Ridge Living Australia, and they decline any such responsibility. It is the responsibility of those who publish data and information through their websites to ensure their accuracy, reliability, and compliance with legal frameworks.
I understand that Ridge Living Australia reserves the right to make amendments to its Terms and Conditions at any time. Any changes to these Terms and Conditions will be updated and posted on their website. However, it is important to note that continued use of the Ridge Living Australia website will indicate acceptance of the modified Terms and Conditions. It is the responsibility of the user to regularly review these Terms and Conditions for any updates or changes. If for any reason, the user does not agree with the updated Terms and Conditions, they should immediately discontinue the use of the Ridge Living Australia website.
I understand that by using the Ridge Living Australia website, as the user I agree that any dispute arising out of their use of the website will be subject to the laws and regulations of Australia. Any legal or contractual issues related to Ridge Living Australia website or its products and services fall under the jurisdiction of the Australian laws. The user agrees to submit to the exclusive jurisdiction of Australian courts to settle any dispute that may arise under these Terms and Conditions.