Returns, Refunds & Exchanges

Returns, Refunds & Exchanges

At Ridge Living Australia, we understand that sometimes our customers may not be completely satisfied with their purchase. That’s why we offer an easy and hassle-free return policy with the exclusion of brands Cardo, Giant Loop or Oxford and the product items under Helmets, Boots and Clothing – restocking fee of 15% will incur, so check your sizes. If for any reason you are unhappy with your item, simply return it to us within 30 days in the condition that you received it, and we will happily exchange, credit or refund it.

Please note that returns are only accepted after inspection and approval by our warehouse. Before returning any item, please contact our customer service team to obtain a Return Item Authorisation (RIA) number, which must be enclosed on your return parcel for tracking purposes.

We encourage all our customers to read and understand our Return Terms and Conditions before initiating a return. Ridge Living Australia reserves the right to refuse any returned item that does not meet our guidelines in line with our Return Terms and Conditions.

At Ridge Living Australia, we are committed to providing our customers with the best shopping experience possible. Our priority is to ensure that our customers are satisfied with their purchases, and we will do everything we can to make sure that you are happy with your order.

RETURNS AND REFUNDS

We are committed to quickly processing refunds for our customers. Once the returned item is inspected and approved by our warehouse, we will process your refund by close of business on the same day.

Please allow 1-3 business days for the funds to get back to your account, depending on your bank’s processing times and the original payment method used to purchase the item. We use the same payment method that you used to purchase the item to process all refunds.

It’s important to note that all refunds will be processed excluding the original shipping cost and any other fees or charges associated with the transaction. Our goal is to make the refund process as quick and easy as possible for our customers while adhering to our policies and procedures.

At Ridge Living Australia, we value our customers’ satisfaction above all else. So if you have any concerns or questions regarding our refund policy, please do not hesitate to contact our customer service team for assistance.

EXCHANGES

We understand that sometimes you may need to exchange your purchase for an alternative item. Once your returned item is inspected and approved by our warehouse, we will send out the alternative item that you have requested on the same day.

Please note that exchanges are only valid for the equivalent or higher sum of the original item sold. If the alternative item selected has a higher price than the original item, you will be required to pay the difference.

It’s important to remember that all exchanges will be processed excluding the original shipping cost and any other fees or charges associated with the transaction.

At Ridge Living Australia, we take pride in providing our customers with high-quality products and exceptional customer service. If you have any questions or concerns regarding our exchange policy, please do not hesitate to contact our friendly customer service team for assistance. Our goal is to make every exchange experience quick and hassle-free for our customers.

RETURN TERMS AND CONDITIONS

At Ridge Living Australia, we have a strict policy regarding the timeframe for returns and exchanges.

• All new items must be received within 30 days of the item arriving at your doorstep. We cannot accept any returns or exchanges after this period.
• Please note that all returns must be authorised by Ridge Living Australia before goods are returned. We cannot accept any returns without prior notification.
• Return shipping costs are the responsibility of the customer returning the item/s.
• Our policy is to process refunds excluding the original shipping cost and any other fees or charges associated with the transaction.
• At Ridge Living Australia, our priority is to ensure our customers are satisfied with their purchases.
• If you have any questions or concerns regarding our return or exchange policy, please do not hesitate to contact our customer service team for assistance. We are always happy to help.

We take returns very seriously and require an RIA (Return Item Authorisation) number to initiate the process.

Before returning any item, please contact our customer service experts to generate an RIA number, which must be enclosed on your return parcel.

To ensure a successful return, please note that all items should be in their original packaging, undamaged, and unused.

Please avoid any of the following:

• We require all returned items to be in their original packaging and unused.
• It is important that you use due diligence in checking hard parts for correct fitment before removing them from the packaging to ensure proper return.
• We strongly advise you to compare the new item with your old or broken item while it is still in the manufacturer’s packaging to avoid breaking any seals. This will help save you any unnecessary costs associated with replacing a damaged product.
• Please note that all items returned must be at your own cost. We do not provide any return shipping services and are not responsible for any damage incurred during transit.

Please remember that any RIA found to be in an unacceptable condition will be sent back at the expense of the customer. Our goal is to make returns easy and hassle-free for our customers, so please follow these guidelines to ensure that your return is accepted. If you have any questions or concerns regarding the return process, please contact our customer service team, and we’ll be happy to assist you in any way we can.

FAULTY ITEMS AND WARRANTY

We understand that sometimes products can arrive defective or faulty.

Under Australian Consumer Law, we offer our customers the choice of repair, replacement, or refund for any items that are deemed defective or faulty.

In the event that you receive a defective or faulty item, please contact us immediately to obtain a Return Item Authorisation (RIA) number. We will require the return of the damaged or defective item before a replacement or refund can be processed.

Please see below for things to avoid when returning a defective or faulty item:

• We will request images and any other relevant information required to assess your claim.
• Upon approval of the warranty claim, our team will provide the return address to send the item back to us.
• Once we have received the item, it will undergo final inspection by the warehouse to determine if the warranty claim is valid.
• If the warranty claim is successful, Ridge Living Australia will refund the postage costs incurred by the customer.
• However, if the warranty claim is rejected, all postage costs incurred will be the customer’s responsibility, and the item will be returned to the customer at their expense.

We understand that some items may require repair, while others may need to be completely replaced.

Our team is committed to addressing your warranty claim as quickly as possible while ensuring a thorough process.

If you need to submit a claim, please reach out to support@ridgeliving.com.au, and we will happily assist you. However, please note that warranty does not cover damages that occur from improper use, incorrect fitment, overloading, neglect, accidents, drops, or normal wear and tear.

To speed up the replacement process, it is helpful if you can provide us with the part numbers of any defective or damaged parts, along with images that demonstrate their condition or installation. Such proofs are required by our suppliers.

By placing an order with Ridge Living Australia, you agree to our site policies.